professional experience
DR. JENNY CHAN EDUCATION
Digital Marketing Coordinator
June 2023 – Present
- Worked on a full rebrand of the center, including messaging, visuals, and campaign rollout, which led to a noticeable increase in new client inquiries.
- Planned and ran marketing campaigns across social media, email, and outreach to bring in new clients and keep existing ones engaged.
- Supported a relocation by building a marketing plan that helped retain 90% of current clients during the move.
- Created day-to-day content (posts, emails, print) and adjusted based on engagement and feedback.
MATCHPOINT DEVELOPMENT
Marketing Coordinator
May 2021 – May 2023
- Coordinated with internal teams (sales, design, construction) to manage deliverables and maintain workflow efficiency.
- Managed multiple project timelines, ensuring deadlines and deliverables were consistently met.
- Acted as a liaison between internal teams and external vendors to execute marketing initiatives.
- Support execution of multi-channel marketing campaigns, ensuring timely delivery of assets and alignment with campaign goals.
- Assist with campaign launches, including content creation, scheduling, and performance tracking.
PARK GEORGIA INSURANCE
Customer Service Representative
October 2018 – May 2021
- Provided friendly, reliable service in a fast-paced environment.
- Managed, processed and invoiced insurance renewals for clients.
- Handled data entry tasks with care and accuracy, ensuring customer information, transactions, and records.
DRIVE BADMINTON CENTER
Customer Service Representative
June 2019 – May 2020
- Assisted customers with questions, concerns, and requests related to the booking of badminton courts.
- Handled transactions, including cash, accurately and responsibly.
BOILING POINT
Waiter & Cook
October 2016 to August 2018
- Maintained and up-kept the cleanliness of the kitchen and restaurant.
- Ensured accurate and efficient processing of orders.